Terms and Condition

1. Purchase of Tickets & Payment

1. All selling of Tickets on the Platform are on “first come first serve” and on “as is” basis. We may make reasonable efforts to furnish the details of Transportation Carriers including but not limited to the type of coach provided, seating plan and/or on board facilities (“transportation details”) to you. However, we shall not be held liable and responsible should any details of the Transportation Carrier is inaccurate or not up to date as a result of change of transportation details by the Transportation Carriers.

2. All prices shown at the payment info section on the Platform constitute the final purchase price of the Tickets. The breakdown of the prices includes but not limited to (i) the base fare to the destination, (ii) the terminal charges, (iii) insurance charges, (iv) applicable taxes, and/or (iv) any applicable admin fee and charges, payment gateway surcharges and/or services fee and charges.

3. You must pay the full prices by using various payment methods made available by us. Such payment methods shall not limit to Credit Cards, Debit Cards, Online Banking and such other methods as notified by us from time to time.

2. Confirmation of Booking

1. Upon successful payment has been made, an order summary (may include an e-ticket) of the Ticket purchased will be forwarded to your designated email address that you furnished with us during the booking and/or at the point of payment. It is vital and necessary that the email address is valid, accurate and in the correct and unabbreviated form.

2. Unless otherwise made available by us, all order summary and/or e-ticket delivered shall ONLY in digital form. You may require to print out the order summary and redeem the same at the Transportation Carrier’s counter at the terminal and/or at such designated counter as notified by the Transportation Carrier prior to your departure.

3. PLEASE TAKE NOTE THAT THE PURCHASE OF TICKETS IS SUBJECT TO THE ISSUANCE OF THE TICKETS BY TRANSPORTATION CARRIER IN ACCORDANCE WITH YOUR PURCHASE. AS SUCH, YOU MAY NOT RECEIVE YOUR TICKET AND/OR BOOKING CONFIRMATION IMMEDIATELY UPON PAYMENT. WE SHALL NOT BE HELD RESPONSIBLE FOR ANY FAILURE TO ISSUE TICKETS BY THE TRANSPORTATION CARRIER. WE APOLOGISE FOR THE INCONVENIENCE, AND A FULL REFUND WILL BE GIVEN SHOULD THE BOOKING FAIL.

3. Delay, Reschedule and Cancellation by the Transportation Carriers

1.In any circumstances if we have been notified by a Transportation Carrier that a schedule has been amended, changed, cancelled and/or revised for any reason whatsoever (“changes”), we shall as soon as possible to notify you on the changes and, if applicable, to provide reasonable alternative options to you. Nevertheless, you agree to not hold us responsible and liable for any in the event of the changes happened.

2.You are advised to arrive at the terminal, checkpoint and/or at such waiting area as notified by us or the Transportation Carrier from time to time at least thirty (30) minutes or at such arrival time as advised by the Transportation Carrier from time to time before the scheduled departure time. You are to ensure that all requirements for a smooth departure has been duly completed including but not limited to identity verification, custom clearance, bagging check in and etc.

4. Requests for Change, Reschedule and/or Refund

1. All requests for change, reschedule and/or refund (fully refund or partially refund) of the purchased Ticket by you is subject to the applicable regulation and approval from the Transportation Carrier, with a certain amount of charges applied. All decisions made by the Transportation Carrier on any request of change, reschedule and/or refund are final and exclusive. By default, all Tickets purchased are non-refundable, non-transferable, non-exchangeable and no cancellation.

2. In event if we have been requested by you to assist with your request of change, reschedule and/or refund of the Tickets, we will, at our sole discretion, charge you an amount of the fee being the handling fee of your request. Such handling fee may be informed by us from time to time.

5. Usage of Ticket

1. All Tickets are subject to its own terms and conditions including but not limited to baggage allowances as imposed by the Transportation Carriers from time to time. You are advised to read the terms and conditions upon purchase of the Tickets and/or to seek clarification from the Transportation Carrier. We shall not be responsible nor liable for any which arises in relation to the use of the Tickets by you as stated herein.

2. We advise you reconfirm all Transportation Carriers seventy-two (72) hours prior to departure directly with the Transportation Carrier or simply check-in online at the applicable Transportation Carrier’s website. You must check and verify the latest schedule no later than one (1) day before departure, as the scheduled departure and/or arrival times may change significantly without prior notice. You are solely responsible for checking-in on time, regardless of schedule changes, if any.

6. Passenger Notification

1. Passenger information, including but not limited to passenger’s first name, last name, passport/ID number, contact information must be authentic and the same between the official document and the online form passenger filled in on the Platform while purchasing the Ticket. Transportation Carrier has the right to reject issuing any ticket, boarding pass or reject boarding if the names submitted via the online booking form and the names printed on the passenger’s ID/passport are different. Terminal Meru Raya is not liable or responsible for any losses or costs incurred for the above-mentioned situation.

7. Liabilities

1. Under no circumstances will we be liable to you in relation to the Tickets including its price, transportation details, seats description, baggage description, time, availability and etc. that show on our Platform.

2. Pursuant to Clause 2.1 above, we are not liable for any email delivery failure or non-delivery of order summary (and/or e-ticket) of the Ticket purchased which shall cause by you inter alia entering an incorrect email address or incorrect email settings.

3. Terminal Meru Raya nor any of its employees, warrant that the functions contained in this website will be uninterrupted or error-free. The entire risk as to the quality and performance of this website is with you. In no event will Terminal Meru Raya be liable to you for any damage, including, but not limited to, service interruptions, or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to operate this website.

4. Unless otherwise agreed by the Transportation Carrier on the request of refund of Tickets, Terminal Meru Raya shall not be liable for the refund of the Tickets to you. In the event the Transportation Carrier has agreed to refund the Ticket price to you, you are prohibited from claiming the same refund from us.

5. We shall not be held liable and responsible for any sanctions, penalties and fines as a result of the Passenger's failure to comply with the applicable laws and regulations.

8. Limitation of Liability

1.Without prejudice to what is set out in these terms, our liability is limited and excluded to the maximum extent permitted by law, such as for personal injury and death. We shall not be liable for any losses or damages, whether direct or indirect, resulting from or connected to your purchase and use of the Tickets, use of our Platform or use of the links on the site, including but not limited to special, incidental, punitive or consequential damages or other economic loss, even if we have been advised of the possibility of loss or damage that may occur. The only available remedy for you is termination of use of our Platform.

9. General

1. The terms herein stated shall constitute the entire agreement and understanding between you and us on the subject matter thereof, and shall supersede all prior agreements, whether written or oral, between you and us concerning the subject matter thereof.

2. The terms herein stated shall be governed by and interpreted in accordance with the Laws of Malaysia.

3. Privacy. You have read and understand our Privacy Policy as stated on our website. By voluntarily submitting your personal data including but not limited to your name and contact details to us, you hereby consent and accept the terms of the Privacy Policy.

4. We reserve all our rights in corporate names, service marks, logos, trade names, trademarks, websites and domain names and any other intellectual property in relation to Terminal Meru Raya or otherwise (collectively "Marks") and nothing herein grants you a license to use such Marks.


Privacy Policy

Effective from: 19 September 2022

Introduction

This privacy policy (“Privacy Policy”) described how Easybook.com Pte.Ltd, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively, “subsidiaries”) (“Easybook”, “we”, “us” or “our”) collect, use, process, share and disclose information about you when you visit and interact on our website (mobile and desktop) and mobile app (collectively, “Site”) or other means connected to the Sites (such as contacting our customer service team via chat or email).

This Policy applies to our users, customers, passengers, agents, vendors, suppliers, partners (such as transport operators and merchant partners), contractors and service providers (collectively “you”, “your” or “yours”).

“Personal Data” is any information which can be used to identify, directly or indirectly, you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.

  1. INFORMATION WE COLLECT

    We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession: -

    • We collect information about you that you voluntarily provide to us when using the Site, such as your name, address, phone number, payment details, credit card details, and e-mail address.
    • By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.
    • We collect information if you need to get in touch with our customer support team or reach out to us through other means (such as through social media or communicating with our transport operators).
    • Where you submit reviews regarding your booking experiences, rides, trip experiences or other ancillary services available on our Site through us, we will collect information from you including your reviews, your name, you email address and/or country of residence.
    • Where you are making a reservation and/or booking with other guests or passengers whose details you provide to us as part of your reservation and/or booking, or if you make a reservation and/or booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided Personal Data about are aware that you have done so, and have understood and accepted how Easybook uses their information (as described in this Privacy Policy).
    • Our agents or partners may share information about you with us if you have questions about your reservation and/or booking or if disputes arise regarding your reservation and/or booking in relation to the services provided by us.
    • Unless otherwise necessary to comply with legal or regulations requirements, we may collect information that is sensitive in nature such as national ID numbers, race, marital status, and your health or religious beliefs.
  2. PURPOSES

    We may use, combine and process the Personal Data collected through the Site to:

    • Provide you with the requested products and/or services, such as creating a user account with us, processing and confirming your reservation and/or booking, responding and/or communicating with you about our services, your enquiries, special requests, cancellations, and/or rewards;
    • respond to questions, comments and feedback from you;
    • investigate and address concerns raised by you in relation to the products and/or services;
    • process the reservation and/or booking, payments related matters, business analytics;
    • Send you email marketing communications inter alia mobile push notifications, emails, SMS, MMS, and/or phone calls (telemarketing) about products and services that may be relevant to you. You may, however, at any time choose to opt out of these marketing communications from us pursuant to Section 11 below.
    • Conduct surveys, market researches and developments or provide you with information about our services on our Site or on other websites you may visit;
    • Maintain and improve the Site, tailor and enhance the user experience, and for internal training;
    • monitoring, processing and/or tracking your use of the Site in order to provide you with a seamless experience;
    • Protect the security of you and the Site;
    • Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands;
    • in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
    (Collectively, “Purposes” or each, a “Purpose”)
  3. SHARING AND DISCLOSURE

    In connection with your visit to our Site and use of our services, we may share or disclose your Personal Data as follows:

    • With our subsidiaries where our subsidiaries’ employees who have access to the Personal Data with our permission and who need to know or have access to this Personal Data to perform the services requested by you (including customer services) and internal (audit/compliance) investigations.
    • Third-Party Service Providers who provide data processing services to us (for example web hosting), or who otherwise process Personal Data for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our third-party service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other Purpose.
    • Our appointed agents, vendors, suppliers, partners (such as transport operators and merchant partners), contractors and service providers (collectively “suppliers”). These suppliers may inter alia contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit in accordance with their own independent privacy policies.
    • Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our Sites, or whose products or services which we think you may be interested in.
    • Where Required or Permitted by Law - such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of Easybook, our users, or others.
    • Business Reorganization - such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.
  4. MINORS UNDER 18 YEARS OLD

    Our Site is not directed to minors under the age of 18. However, minors can normally accompany their parent(s) or legal custodian(s) who have reserved, booked, or purchased our products and/or services.

  5. COOKIES

    Our Site uses and allows third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces ("APIs"), and other technologies (collectively, "Cookies") on our Site that collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the Site to you, such as to keep you logged in while your visit our Site, while other Cookies are used to provide you with a better user experience, such as:

    • To personalize the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details);
    • Perform website analytics, such as impression reporting, demographic reporting and interest reporting to improve our Site and services; and
    • To provided you advertising tailored to your interest.

    Please review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details.

  6. TRANSFER

    In connection with the Purposes described above, your Personal Data may be transferred from your home country and/or stored in locations outside of your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers, including information transferred to third parties. In this regard, you hereby acknowledge, agree and consent to the transfer your Personal Data from your home country to the alternate country.

  7. RETENTION

    We will retain your Personal Data for the period necessary to fulfil the Purposes outlined in this Privacy Policy and internal company policies. When we no longer needs to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the Personal Data is required to carry out corporate tasks and achieve our business objectives – remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.

  8. SECURITY MEASUREMENTS

    We maintain reasonable physical, electronic, and organizational security measures to protect your Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access.

  9. ACCESS OR AMEND YOUR INFORMATION

    You can easily correct your Personal Data such as your name and contact number at any time by signing in to your account on the Site. Alternatively, please contact us by sending an email to plaza@theone.travel to exercise any of the following rights:

    • Access: You are entitled at any time to obtain information about your Personal Data that we store, in accordance with applicable law, subject to reasonable fee for the handling and processing of your requests to access your Personal Data.
    • Rectification: You may request that we rectify any of your Personal Data that is incomplete or incorrect.
    • Deletion: You may request that we delete your Personal Data or account.
    • Restrictions of Processing: You may ask us to cease processing of your Personal Data for example if you have objected to the processing and the existence of legitimate grounds is still under consideration.
    • Objection: You may object, at any time, to your Personal Data being processed by us for direct marketing purposes.
    • Right to Revoke Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn.
    • Other: any other matters with related to your Personal Data.
  10. DATA PORTABILITY

    If applicable, you may request us to send you your Personal Data which we store, in a commonly used and machine-readable format which shall be decided at our sole discretion.

    To protect your privacy and security, we will verify your identity before responding to such request, and your request will be answered within a reasonable timeframe. We may not be able to allow you to access certain personal information in some cases e.g. if your personal information is connected with personal information of other persons, or for legal reasons. In such cases, we will provide you with an explanation why you cannot obtain this information. We may also deny your request for deletion or rectification of your personal information due to statutory provisions, especially those affecting our accounting processes, processing of claims, for fraud detection or prevention purposes, and mandatory data retention, which may prohibit deletion or anonymization.

  11. OPT OUT OF MARKETING COMMUNICATIONS

    If you wish to unsubscribe to the processing of your Personal Data for any marketing and promotions related communications, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also contact us by sending an email to plaza@theone.travel for opting out.

  12. UPDATES TO PRIVACY POLICY

    On occasion, we may revise this Privacy Policy to reflect changes in the law, our information collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. We will also prominently post such material changes prior to implementing the change (if any) and ask for your consent if required by law.

  13. LINKS TO THIRD PARTY WEBSITES

    Our Site contains links to other sites (“Third-Party Sites”). Please be aware that we are not responsible for the privacy practices or content of those Third-Party Sites. We encourage you to read the privacy statements of each site that collects information from you before submitting any personal information. Our Privacy Policy applies solely to information collected by Easybook and does not apply to Third Party Sites.

  14. AMENDMENTS AND UPDATES

    We shall have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated Privacy Policy on the Site. By continuing accessing or interacting with Easybook following the modifications, updates or amendments to this Privacy Policy, you signify your acceptance of such modifications, updates or amendments.

If you have any queries about your personal data, please contact us at:

Email: plaza@theone.travel
Contact No. +6291 2272
10am to 6pm(Mon to Saturday)
10am to 5pm(Sun)

Attention: Data Protection Officer (DPO)

This Privacy Policy has originally been drawn up in the English language. Translations in other languages may be available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

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